Your Privacy Is Our Responsibility
Your personal information is completely safe at fa9995. Read our privacy policy and rest assured that your data is always protected through SSL encryption.
fa9995 is a safe and reliable online gaming platform for players in Bangladesh. We believe that protecting the privacy of every user's personal information is our fundamental responsibility. This Privacy Policy ("Policy") describes how fa9995 collects your information, how that information is used, who it may be shared with, and how you can maintain control over your information.
By using our website, you will be considered to have given your consent to this Privacy Policy. You are requested to read this policy carefully and in full. If you have any questions, please contact us.
What Information We Collect
fa9995 collects various types of information for registration and service delivery. This information comes mainly from two sources: what you provide directly, and information collected automatically through your use of the platform.
Personal Identity Information
- Full name
- Date of birth (for age verification)
- National ID number or passport number
- Current address
- Email address
- Mobile number
Financial Information
- bKash, Nagad, or Rocket account number
- Bank account details (where applicable)
- Transaction history and amounts
- Deposit and withdrawal records
Technical Information
- IP address
- Device type and operating system
- Browser type and version
- Login time and session details
- Cookie and web beacon information
Gaming Activity Information
- Play history and preferences
- Bet amounts and results
- Bonuses and promotions used
- Activity time and patterns
How Collected Information Is Used
fa9995 collects your information only for specific and legitimate purposes. We never use your information unnecessarily without your permission. The purposes for which we use your information are described in detail below:
Account Management
To create, verify, and maintain your account; to ensure login security; and to resolve any issues related to your account.
Payment Processing
To accept deposits, process withdrawals, and maintain transaction records. This information is also used to prevent financial fraud.
Customer Support
To assist you through 24/7 live chat, resolve complaints, and answer questions related to your account.
Age and Identity Verification
To confirm that all users of the platform are 21 years of age or older and that their identity is genuine. This is an integral part of our responsible gaming policy.
Security and Fraud Prevention
To detect unauthorized access, fraudulent transactions, and suspicious activity. To maintain the overall security of the platform.
Service Improvement
To analyze your usage patterns and further improve the platform's services, game library, and user experience.
Who Your Information Is Shared With
fa9995 does not sell, rent, or exchange your personal information to any third party. However, in certain circumstances, limited information may be shared with our trusted partners. Those circumstances are described below:
Payment Providers
The minimum information required to complete financial transactions through bKash, Nagad, Rocket, and bank transfer services is shared with the relevant payment provider. This information is used solely for processing transactions, and each provider follows its own privacy policy.
Game Providers
Game providers including Pragmatic Play, JILI, PG Soft, Spribe, Evolution Gaming, Ezugi, NetEnt, and Microgaming use gameplay statistics and technical information. This information is used to ensure game fairness and to resolve technical issues.
Legal Obligations
Under a valid court order, a request from a law enforcement agency, or applicable legal obligations, we may provide necessary information to the relevant authorities. In such cases, we will make every effort to notify you as far as possible, unless prohibited by legal restrictions.
How We Keep Your Information Secure
fa9995 uses the highest industry-standard technologies and practices to protect your information. Our security measures are multi-layered and are continually being improved.
SSL Encryption
All data transfers on our website are protected by 256-bit SSL encryption.
Firewall Protection
Advanced firewall technology protects our servers from unauthorized access.
Two-Factor Authentication
An additional layer of security is ensured when accessing your account.
Secure Data Storage
Your information is stored in encrypted databases where access is strictly controlled.
Cookie and Tracking Technology
fa9995 uses cookies and similar tracking technologies on its website to improve your browsing experience and to help the website function properly.
Essential Cookies
These cookies are essential for the basic functionality of the website. They are used to maintain login sessions, save language preferences, and provide security protection. Disabling these cookies may prevent the website from working properly.
Analytical Cookies
These cookies help us understand how users are using the website. They are used to measure the number of page visits, the number of users, and the duration of time spent on the site. This information helps improve our services.
Functionality Cookies
These cookies are used to remember your preferences and personalized settings. For example, saving your preferred game category or interface settings.
How Long Information Is Stored
fa9995 retains your information for as long as necessary to fulfill its purpose. The retention period varies for different types of information:
Account Information
Your personal and account information is stored for as long as your account remains active. Even after an account is closed, certain information may be retained for a specified period due to legal obligations.
Financial Transaction Records
Financial transaction records are stored for an extended period in accordance with legal and regulatory requirements. These records are useful for resolving disputes and investigating fraud.
Customer Support Communications
Records of all communications you have with us are retained to improve service quality and for future assistance.
Cookie and Log Information
Session cookies are deleted as soon as the browser is closed. Persistent cookies are automatically deleted after a set period. Server logs are generally kept for a limited time.
Your Rights Regarding Your Information
As a registered user of fa9995, you have certain important rights over your own personal information. We respect these rights and you can exercise them at any time.
Right to Access Information
You have the right to view what information we hold about you. Upon request, we will provide you with a copy of your information.
Right to Correct Information
You have the right to have any inaccuracies in your information corrected. Contact us and we will make the appropriate corrections.
Right to Delete Information
In certain circumstances, you may request the deletion of your personal information. However, we may be required to retain certain information due to legal obligations.
Right to Restrict Processing
You may, in certain cases, request that the processing of your information be restricted. Upon receiving such a request, we will take action as quickly as possible.
Protection of Minors
fa9995 firmly believes that online gaming is for adults only. Our services are always intended for those who are 21 years of age or older. We take strict measures to protect minors:
Age Verification Process
Every user's age is verified at the time of registration and before the first withdrawal. A national ID card or passport is used to confirm that the user is 21 years of age or older.
Collection of Minors' Information Prohibited
We do not knowingly collect or process personal information from any person under the age of 21. If we become aware that a minor has provided information, we will immediately delete that information and close the associated account.
Third-Party Services
fa9995 works with a number of trusted third-party partners in delivering its services. These partners include game technology providers, payment processing companies, and security service providers.
These third-party services follow their own privacy policies. We only work with partners who ensure data protection in accordance with industry standards.
It is important to note that our privacy policy does not apply to third-party websites or services. We recommend that you read the privacy policy of each service separately.
Privacy Policy Changes
fa9995 reserves the right to update this privacy policy from time to time. This policy may be revised due to changes in services, legal requirements, or changes in our business operations.
If any significant changes are made, we will notify you. The notification will be sent to your registered email address or displayed prominently on the website.
If you continue to use the website after changes have been made, you will be considered to have agreed to the updated policy. We therefore recommend that you check this page regularly.
The "Last Updated" date at the top of this page always indicates the date of the most recent change to the policy.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. Our privacy team will resolve your request as quickly as possible.
Email Support
For any privacy-related questions, email us at:
[email protected]
Responses are typically provided within 30 business days.
Live Chat
For immediate assistance, use our 24/7 live chat support in Bengali. Our trained support team is always by your side.
Available around the clock according to Bangladesh Standard Time (BST).